Returns & Refunds Policy

Return and Refund Policy:

At 247TechSupply.com, we strive to ensure your satisfaction with our IT components. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy to make the process as hassle-free as possible.

1. Returns for Change of Mind

You have 30 days from the delivery date to return an item if you’ve changed your mind or no longer want it. The item must be unused, in its original packaging, and in resaleable condition. We offer an exchange, store credit, or refund based on the item’s current sale price.

2. Returns for Faulty Items

If your item is faulty, you can report it to our sales team at sales@247techsupply.com within 30 days of delivery for a replacement or repair. Our sales team will contact you to arrange a hassle-free return and replacement of faulty items. If a repair or replacement isn’t possible, we’ll issue a full refund of the order. After 30 days, faulty items are only eligible for repair or replacement.

3. Exclusions

Certain products are non-returnable, including software and consumables like ink cartridges once opened.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped or defective product or product damaged in transit).

5. Return Instructions

• Email our customer service team at sales@247techsupply.com or contact us via our chat system to request a return authorization (RMA) number.
• Provide your order number, the item you wish to return, and the reason for the return.
• Once approved, you will receive an RMA number and instructions on how to proceed.
• Carefully pack the item in its original packaging, including all accessories, manuals, and proof of purchase.
• Clearly write the RMA number on the outside of the package.
• Use a trackable shipping method to send the item to the return address provided in the RMA instructions.
• We aim to process all returns within 48 hours of receipt, though refunds may take up to 5 business days to reflect on your original payment method.

6. Exchange or Replacement

If you wish to exchange your item for a different product or receive a replacement, please follow the same steps outlined above in section 5 of this policy. Exchanges are subject to product availability.

Contact Us

Email: sales@247techsupply.com  
Address: 23 Brian Street, New Hyde Park, NY 11040, USA
Phone Number:+1 347 261 3178

Questions?

We’re here to help! Contact us at sales@247techsupply.com or via chat service. Thank you for choosing 247TechSupply.com for your IT hardware needs.

This policy does not affect your statutory rights.